Good integration with Salesforce
May 05, 2023
Good integration with Salesforce
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use 8x8 as an inbound and outbound contact management platform. It allows for custom call routing, reporting and quality metric capture. Our users can access the call routing software to make or receive calls from a desktop or embedded Salesforce.com client.
- 8x8 X Series is good for both inbound and outbound calls, and its integration with Salesforce
- Random disconnection from the service
- User friendly
- Service availability
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes