Great product 8x8 x series!
May 01, 2023

Great product 8x8 x series!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with 8x8 X Series

I am a partner and assist with the implementation of the new 8x8 platform for my customers. 8x8 has a great platform. the installation can be rough at times, trying to get the correct support to assist and not getting a notification when 8x8 is experiencing a technical issue. Once the installation is completed the customers typically love their new system.
  • 8x8 work for mobile and for desk top
  • a full installation package is always a good experience.
  • notifications of outages with out needing to go to the status page
  • porting assistance should always be included with new installations
  • appears to be a great ROI

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

Yes

8x8 is great for a technically inclined customer, not so great for a less techy customer. Love the 8x8 for work apps. I love the 8x8 university..

8x8 Work Feature Ratings

Hosted PBX
10
User templates
8
Call reports
8
Directory of employee names
10
Answering rules
9
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
9
Mobile app for Android
9