Item: 8x8 Work
Rating: 8
Author: Whitney Smith

Use Cases and Deployment Scope

I use the 8x8 X Series every day for work, and it is very useful when I am not at my desk. Being able to answer the phone using my cell phone and not being tied down to my desk is the best use of it. Treating it like a cell phone also makes life easy.

Pros and Cons

8x8 is very easy to use. It is very useful to move from one device to another.
Very easy to transfer calls.
As an admin, it's very easy to set up.

I would like to search for names instead of numbers.
Sometimes when transferring calls, the call will drop before that person is transferred.

Return on Investment

Sometimes they drop the system drops calls.
Sometimes the system doesn't pop up on people's screens, notifying them they have a call.

Alternatives Considered

N/A

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

Someone called the office, and I did a warm transfer to an employee to make sure the person would answer the phone, and before fully transferring the call, the phone beeped a few times. I wasn't sure the call went through. I thought it dropped. So I further investigated and found out it did.

It was better than I thought.

Overall Satisfaction with 8x8 X Series