8x8 X Series is a great system, but, in my opinion, implementation and account management makes it not worth it.
July 20, 2023
8x8 X Series is a great system, but, in my opinion, implementation and account management makes it not worth it.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use the 8x8 X Series service to connect all our sites on a Unified platform. We selected 8x8 X Series because of the features: Supports mutiple sites over the US and International VoIP setup with no additional on-prem equipement other than phones Uses standard Polycom equipment Easy to use end user portal, desktop app, and mobile app. The service and management of the service is very easy and have no trouble with it. I would have a given the system a 10, but I could not because, in my experience, the implementation was nothing but problems and I have been trying to resolve billing issues for 6 months to a year. Managing the phone system is a breeze, but for us I feel managing the account and all the issues with the front office team is impossible.
- Reliable service
- Easy to use
- End user management portals
- Mobile and desktop applications
- I believe, account management is poor
- In my experience, migrations / Transfer of service is poor
- In my opinion, communication with front office teams is poor
- It has been very easy to use for the end user to use
- I feel it has been far too much trouble for our management team to deal with account issues and migration to the service
- Comcast Business VOIP (VoiceEdge) and Cisco Unified Communications Manager (Call Manager)
In my opinion, Cisco is just way to hard and over priced for the features we needed. I believe Comcast was a good system, but required additional onsite hardware and their mobile and desktop app needed some improvement.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
No