Making the home office more professional and efficient
October 17, 2023

Making the home office more professional and efficient

Cindi Clubbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

Our team all currently work from home offices and use 8x8 via our cells for work calls. I did download the app on my laptop as well. It works fine on the laptop but it cuts out sporadically. On my cellphone, I don't have any issues at all. I call customers daily and exclusively use the 8x8 app. This allows me to answer customer calls anywhere at home without revealing my personal cellphone number.
  • Allows me to call and text customers. I appreciate the texting capabilities.
  • Offers privacy by utilizing a different phone number so my cell number isn't compromised.
  • The app works as accurately and efficiently as a cell phone.
  • I'd like the dashboard to be a bit easier to use. It's confusing.
  • The 8x8 app has been a completely positive aspect to working from home. No equipment is needed other than my own cellphone.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

There is no downside to the app. It's an app button on my phone. When I open the app, it's like using my cellphone. Easy, reliable, and affords me privacy when working from home.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
Not Rated
Mobile app for Android
10