Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
Our entire company now uses 8x8 X Series. The COVID-19 pandemic forced changes to how our business operates, and the first thing we needed was a modern phone system. We were using a very old local AT&T Synapse system, so the fact that 8x8 X Series made porting numbers easy was very important. The most important feature for us was to be able to receive phone calls from clients from home or while on-the-go. 8x8 had all of the features we were looking for and gave me the flexibility to get customer calls routed very quickly and efficiently.
- Easy to customize and configure for a number of use cases
- Very simple to port numbers so that our customers saw no break in continuity
- Online dashboard makes configuration easily accessible
- Transferring calls is a bit clunky in how we use it.
- The mobile app sometimes does not adjust availability status when pressed the first time.
- It has allowed us to continue to do business and help customers while our showroom has been closed.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes