AcademicWorks User Review
January 08, 2018
AcademicWorks User Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AcademicWorks
AcademicWorks (AW) is being used to manage our scholarship process. It is primarily used by me here at the foundation but other departments and scholarship committee members have limited access. It has helped tremendously in streamlining our scholarship program and saves time and effort.
- Customer Service - Although sometimes frustrating that reps are not immediately available by chat or phone, they usually do respond and resolve within two business days.
- Implementation - Training and working with IT and primary users to get the most out of the system.
- Listening - When users have suggestions to improve the program, AW actually listens and has an enhancement request list. If several users ask for the same thing, we are likely to see that addressed in an upcoming enhancement.
- Customer Service - Has slipped in the last year, since merging with Blackbaud. Not as responsive or knowledgeable overall.
- Time saving.
- Easier for reviewers to score applications.
- Easier for references to submit their recommendations.