Overpromised and Underdelivered

Short story - the program works for your inventory tracking needs... kind of...

Long story - the company overpromises, oversells on products that don't work and really aren't ready to be released and underdelivers big time. The way the sales team presents this product is that it is flawless. But there are a lot of bugs with the program and the worst part about it is that it is a standalone product that so support is minimal and slow. They give you a 30 day refund period but it takes so long to set up and start using that by the time you are finding issues with the program the refund period is over. Our Sales Engineer that worked with us to set it up, spoke poorly about the product pretty often. He no longer works for the company but he told us he was leaving during the process so that's why he was being honest. The sales rep sold us a warehouse program that I think was a 2-3k add-on that didn't work AT ALL. Support kept stringing us along saying that they would fix it but after the refund period they basically said that it was a program that shouldn't have been released yet because it didn't work. We had to redo our whole inventory and don't even use that product AND never got a refund for it. The PO feature doesn't work properly and we keep getting an error that support never fixed... So we don't use that feature either. Pretty much we use the program for inventory counts and POs.

My suggestion: Get the barebones version of this program. Strictly for the inventory count feature and the invoicing - nothing else because nothing else works properly. Also, they will say they will give you support and the program is yours but you have to have a yearly support plan that I think $3k a year in order to get that so just be aware.