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SmartCompliance makes tax filing less taxing.
November 21, 2020

SmartCompliance makes tax filing less taxing.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax

Overall Satisfaction with ADP SmartCompliance

We use ADP for filing and paying our employment taxes; Federal, state, and local withholding and unemployment for over 50 tax jurisdictions. ADP also produces our annual W2's. Prior to using ADP, we were filing and paying these taxes this in-house. It was very time consuming. Moving to ADP has greatly relieved this stress involved in tax reporting.
  • Our tax filing are done on time!
  • If there are issues with a tax agency, ADP makes it easy to upload the notices in SmartCompliance.
  • Tax filings are readily available to download.
  • ADP is trying to move away from email communication between account managers and clients towards an onsite "chat" system. I am only in SmartCompliance when I am processing periodic and quarterly reports. Not every week, much less every day. Having to log in to see if I've had a response from my manager will be very inconvenient.

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

Yes

Would you buy ADP SmartCompliance again?

Yes

  • ADP has reduced the amount of time spent in filing and paying employment taxes. Quarter filing used to take several days. Now, it takes only a couple of hours to review reports and authorize.
  • None
SmartCompliance makes adding a new tax jurisdiction very easy. The whole process for uploading our periodic payrolls and quarterly reports is very easy. Tax filing no longer [takes] us days and days to do.

ADP SmartCompliance Support

Last year I was assigned a new account manager. The first one was on the ball and responded quickly. I frequently have to follow up with my new manager to get status updates. This was addressed in a recent, annual review with a manager one level higher. I believe this should resolve the issue. ADP stresses quality customer service and implements training for the staff to improve service.

Using ADP SmartCompliance

ADP has made many updates to SmartCompliance in the four years we have used them. These changes usually make movement through the site more streamlined and user friendly. It's good to know that they listen to feedback.