A Satisfied New Client
Updated June 07, 2024

A Satisfied New Client

Michael Porter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Garnishments
  • Wage Payments
  • Tax Credits

Overall Satisfaction with ADP SmartCompliance

We use the reporting to track our tax payments, to assist with any payroll questions and garnishment issues. We had no issues when we filed our 3rd quarter taxes, which due to our relationship with a PEO, was the first time we filed them on our own. Anytime you switch payroll providers, there are issues with direct deposits. ADP Smart Compliance let us know in a timely manner when we had issues with an employee's account so we could correct the issue. Nothing is more important than making sure child support payments get to the necessary parties. ADP Smart Compliance allows us to respond to any inquiries from the courts or agencies to show when payments were sent.

Pros

  • Review processes.
  • Update tax rates.
  • Search missing payroll checks/direct deposits.

Cons

  • The Garnishment Process could be an easier set up. It was a little confusing.
  • WOTC implementation can be moved towards the end of the payroll implementation process.
  • Assistance with compliance as we are new to this arena.
  • ACH Garnishment payments to the correct agencies.
Workday

Do you think ADP SmartCompliance delivers good value for the price?

Yes

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

Yes

Would you buy ADP SmartCompliance again?

Yes

We don't know yet as we are new clients.
So far so good. They are providing excellent guidance as we work our way through our first go-around of compliance testing.
The tax reports are easy to read and are reconcilable to my reports.

ADP SmartCompliance Feature Ratings

Type of tax
Not Rated
Sales and Use Taxes
Not Rated
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Not Rated
Compliance Administration Management
Not Rated
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated

Using ADP SmartCompliance

3 - We represent payroll, finance, and compliance. Payroll monitors wage payment, employer tax, and wage garnishment. Finance monitors invoivces for wage payments and service fees. Compliance also monitors the wage payment, employer taxes, and invoices.
  • Wage payment
  • Taxes
  • wage garnishment

Evaluating ADP SmartCompliance and Competitors

Yes - We were with Trinet
  • Integration with Other Systems

ADP SmartCompliance Implementation

I came in during the implementation. Most of the heavy work had been completed.
  • Don't know

ADP SmartCompliance Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I am not sure. I was brought on board after the purchase.
Customer support is always helpful and excellent in resolving issues.

Using ADP SmartCompliance

ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
Walks me through every step needed to use the system efficiently.

Comments

  • Patrice Campbell | TrustRadius Reviewer
    Patrice Campbell
    (Vendor Representative) commented 3 years ago
    Michael, thank you for taking the time to share your experience with us and providing great feedback!

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