Saved my life with their reporting feature, strongly recommended
Updated February 04, 2015

Saved my life with their reporting feature, strongly recommended

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Facebook pages Management

Overall Satisfaction with AgoraPulse

We are a digital agency and use Agorapulse to manage our clients' Facebook pages. Community managers are the ones using this tool the most, and specifically rely on it for the notifications, organizing some games or some contests. They also use it to create special apps (like the best fans application for instance), and the most important part is the reporting.

Pros

  • Reporting (saves a huge amount of time)
  • Scheduling
  • Notifications process

Cons

  • Data management
  • Duplication
  • Diversity of turnkey applications
  • Saving time (a lot)
  • Formatting reports
  • Lead conversion for some campaigns
There is about zero customer service at Woobox, I have had payment issues (they charged us twice for a subscription that was actually cancelled) and no one ever replied to us on that matter. Agorapulse was not our first choice because Woobox was less expensive and presented more apps at that time, but in the end, Agorapulse customer service is very reactive and efficient, and peaks both english and french, so for us it was crucial in out decision.
I would recommend it only to co workers with sufficient campaings in process so that it can cover the cost of the tool they chose to use. Other than the budget, it will also really depend on the number of pages the person I make a recommendation to has to manage. Other than these two points, it matters to know if they are in need for monthly / weekly reportings or not.

Using AgoraPulse

Unless I find another tool gathering all same aspects, namely, the efficiency of the reporting, the notifications on the activity of the page, and a very good customer service, we will not change for now. Agorapulse remains nevertheless pricey if you want to use it under white label for only one page, which is a pity, but other than this it gathers what we expect.

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