Honest Review
November 09, 2022
Honest Review
Score 10 out of 10
Vetted Review
Verified User
Software Version
ApptioOne
Modules Used
- Cost Analytics (formerly Cost Transparency)
- Planning and Budgeting (formerly IT Planning)
- IT Financial Management Foundation
Overall Satisfaction with ApptioOne
We used Apptio one for cost transparency of our actuals, planning and resource analysis. The problems addressed were which department was over plan and why.
- Provides context to financials.
- Enables data driven decisions.
- Easy for everyone to understand.
- Could be faster.
Project reporting. The integration with ServiceNow is terrific.
- Resources by location.
- Total vendor spend by criticality.
- Cloudability
- Targetprocess
I thought the demo was quicker than Apptio, better graphs.
Do you think ApptioOne delivers good value for the price?
Yes
Are you happy with ApptioOne's feature set?
Yes
Did ApptioOne live up to sales and marketing promises?
Yes
Did implementation of ApptioOne go as expected?
Yes
Would you buy ApptioOne again?
Yes
Using ApptioOne
2 - Myself and the Apptio Admin
1 - The Admin
- Cost Transparency
- Resource allocation
- location by resource review
- Allocations
- TCO
- Project reporting
Evaluating ApptioOne and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
It is a market leader that can help solve IT finance issues
I wouldn't.
ApptioOne Implementation
- Third-party professional services
minimal implementation was required
Change management was minimal - better communication
ApptioOne Support
No. Costs were high
There was an error in an update and the customer service was very helpful and explained what happened.
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
Using ApptioOne
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Project spend
- Apptio BI
- No mobile app.