Customizable and comprehensive.
June 29, 2023

Customizable and comprehensive.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Apricot by Social Solutions

We use Apricot by Social Solutions as our client information system. We heavily utilize the forms for assessments, programmatic needs, and intakes. We have built reports based on the information we collect which is used to track outcomes, create narratives, and assess client needs.
  • Customizable.
  • Real-time reports.
  • Notifications.
  • Forms.
  • Because it is highly customizable, it can be difficult for new users to navigate and administrators to maintain because there are so many steps that can be overlooked.
  • It would be very helpful for people who are not users to submit data/forms.
  • Creates compelling data.
  • Can find narrative throughout client similarities/differences.
Our program has achieved this benefit, but we have found that we need someone specifically devoted to Apricot on staff to maintain the data equity on a daily basis.
The reports are multifunctional and can utilize comparison. The data collected from assessments (forms) allow us to track client needs and pinpoint our funding sources.

Do you think Bonterra Case Management delivers good value for the price?

No

Are you happy with Bonterra Case Management's feature set?

Yes

Did Bonterra Case Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bonterra Case Management go as expected?

I wasn't involved with the implementation phase

Would you buy Bonterra Case Management again?

Yes

Asana, BambooHR, Dext Prepare (with Receipt Bank), Buildium
Apricot is highly customizable, so I would only recommend it to organizations that have the capacity and ability to build and maintain the software.