Find a real ERP. Don't buy this gold plated do-do.....
Updated July 14, 2022
Find a real ERP. Don't buy this gold plated do-do.....
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Aptean Made2Manage ERP
Made2Manage (M2M) has been used as our company ERP for a number of years now. It's used by purchasing, engineering, production, and customer service as the main company database. Purchasing utilizes the PO functionality, engineering creates the new part numbers and bills of material (BOM) for our equipment, the production uses it for restocking parts and BOM information, and finally, customer service uses it for selling parts to customers and for technical support.
- It does tie the functions that we use together fairly well.
- It's a very old platform and even when it was updated about 7 years ago, it still felt like we were in the MS-DOS world.
- We requested that they have a warranty component when they did our upgrade 7 years ago and they told the purchasing manager that it was in there. When we got the final program loaded and running, there was no warranty component in the system, so their credibility went out the window in my book.
- M2M does not do reporting well. We have to go out to the Aptean report writer to develop our own reporting functions rather than them being right in the software package.
- Our purchasing manager still uses tons of spreadsheets. She should be able to do all her work in M2M. Not user-friendly at all from that aspect.
- As I am not on that side of the house, I cannot answer this question.
No others in manufacturing. Came into this industry for this position so no other company I worked for utilized ERP.
Do you think Aptean Made2Manage ERP delivers good value for the price?
No
Are you happy with Aptean Made2Manage ERP's feature set?
No
Did Aptean Made2Manage ERP live up to sales and marketing promises?
No
Did implementation of Aptean Made2Manage ERP go as expected?
No
Would you buy Aptean Made2Manage ERP again?
No
Aptean Made2Manage ERP Feature Ratings
Using Aptean Made2Manage ERP
65 - Purchasing department staff Engineering department staff Production department supervisors and reorder staff Technical supports department staff Parts sales department staff
We have no internal Aptean support.
- Reordering parts stock for production and sales
- Part number creation by engineering for use in production and sales
- Bill of material (BOM) creation
- Parts sales to customer for repair
- Production staff use for BOM information
- Unit pricing based on cost
- none known
- If it had sufficient report creation capability within the software itself, a lot more cost analysis could be done.
Evaluating Aptean Made2Manage ERP and Competitors
- Price
Decision to go with it was made by a select few individuals that were very knowledgeable in the older variant, so they wanted to stay with something they knew, vs going with a probable improvement of performance with another MRP/ERP system.
Equal vote by all managers without internal influence by a few.
Aptean Made2Manage ERP Implementation
- Implemented in-house
Change management was minimal
- Finding out after the fact that certain functionalities didn't actually exist in the updated software package, even though we were told that they did exist. Nor were they even going to try to make it happen. Basically told "we don't do that". Sold a bill of goods.
Aptean Made2Manage ERP Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
I can't answer that question, as the final decision was left up to a select few people.
Using Aptean Made2Manage ERP
Pros | Cons |
---|---|
Feel confident using | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome Lots to learn |
- None, really
- Even though it has a sales component built in, its not really built to do any type of retail sales
- No warranty system built into the return authorization authorization process to track warranty costs, especially those where a part or parts have been sent to a customer at no charge to do a warranty repair.
- Finding items in the 'Item Master' where part numbers are housed is a real chore to work with/too many potential search fields to look through vs one location to do a search.
- The system in many fields make you think you have tons of character space to use, but the fields are deceiving because you can type in info and you can't fill in the space that it looks like they gave you to do any particular function. Its only a 12 character field, then make it look like a 12 character field. Clunky