Getting There
February 26, 2018

Getting There

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis HR

This is where Ascentis shines. Customer support is excellent. Everyone is helpful. Sometimes hard to get through on the phone and have to leave a message. Response to message is good. Nice to have an Account Manager and specific customer service person - Calvin.

Human Resources use Ascentis HR for HRMS, Recruiting,

Whole company uses Ascentis HR for Performance and Development, Evaluations, Training modules

We are currently trying to encourage frequent access to My Performance and Development - not easy.

  • I like the coffee break trainings. Why did you stop?
  • The ability to be flexible and have input into the product.
  • Webinars - many topics - very relevant
  • The learning curve is steep, and could not find step by step training for easy repetitive tasks
  • The Reports function has a lot to improve. Try and fail to get the result that you need. zero training!
  • Benefits tabs, can't tell when a benefit (i.e. life coverage 2 x salary) changes if it is automatic from a change in compensation. Really hard to re-create amounts and timeline.
  • We have had Ascentis for about 6 years - an improvement . Still not using it to its potential. It is a focus, but work gets in the way. If training both within HR and for company wide were available it would be easier to integrate more fully into our organization. I am having to come up with my own training, which is not the focus of my job. I would prefer something more cookie cutter, that I can present and modify to our specifics.

Ok, the above input box was impossible!

Prior experience - Infinite Campus - School district HRIS

Visually the same, basic. IC has many and varied permutations, ability to restrict access according to job requirements. Easier to reset administrator passwords. Currently a problem being experienced with Ascentis. Very frequent.

Yes, problems with electronic feed to Cigna. Ascentis thought they were sending it, and Cigna couldn't find it. Worked out. Thanks to Heather Thornton. She did not let it drop.

Good - Ability to crate tabs specific to our company and industry. Adding 401(k) and ESOP eligibility tabs for Years of Service, notification, Although, why don't these exist ?

Bad - size of the notes boxes and being unable to read what is in them. Cannot expand

Ascentis (discontinued) Feature Ratings

Employee demographic data
8
Employment history
5
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
Not Rated
Organization and location management
6
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
7
Update personal information
7
View job history
4
View company policy documentation
7
Employee recognition
8
Tracking of all physical assets
Not Rated
Report builder
1
Pre-built reports
3
Ability to combine HR data with external data
Not Rated
Performance plans
7
Performance improvement plans
7
Review status tracking
6
Review reminders
3
Multiple review frequency
2
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
7
Corporate goal setting
6
Individual goal setting
6
Line-of sight-visibility
2
Performance tracking
4
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
9
Notifications and Alerts
6