Jira Software

Jira Software

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Top Rated
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Score 8.3 out of 100
Top Rated
Jira Software

Overview

Recent Reviews

Awards

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Pricing

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Standard

$7

Cloud
Per User Per Month

Premium

$14

Cloud
Per User Per Month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month

Features Scorecard

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Product Details

What is Jira Software?

Jira Software is a software development tool used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects from a single tool, helping teams release higher quality software, faster.

And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.

With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Easily re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Video

Jira in a Nutshell Demo Video

Jira Software Integrations

Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Comparisons

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Frequently Asked Questions

What is Jira Software?

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.

How much does Jira Software cost?

Jira Software starts at $10.

What is Jira Software's best feature?

Reviewers rate Support Rating highest, with a score of 8.7.

Who uses Jira Software?

The most common users of Jira Software are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 178)
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Partha Roy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Right from the first step of a product development process, that is the requirement analysis and tracking, we use Jira's Epic and Stories for organizing various requirements.
  • Task management and ownership overview.
  • Build and deployment process by using another Atlassian product ( bitbucket) alongside Jira.
  • Transparency over the product engineering roadmap throughout the organisation.
  • A lot of new product engineering tools are coming up, Jira has to provide some integrations for those as soon as possible.
  • Migration from other systems to Jira is a bit complex, as there's no automated process for that and it's mostly a manual process.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Adaptation to agile projects
  • Management, formatting and presentation of content for the project team
  • Alert management so you don't forget anything
  • Management of attached files
  • Preview of pictures and comment over it
  • Plugin configuration
  • Notification settings
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
  • Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
  • Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
  • Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
  • Expensive - Jira Software is by far one of the most expensive offerings out there.
  • No dark mode support - it's 2021, we should have [a] dark mode.
  • Nickle and dime features - Need to pay for common functionality like Git integration.
  • Lack of automated alerts around metrics like ticket age, last update, etc.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Out-of-the-box backlog management with Kanban board
  • Easy and intuitive customizing for basic requirements
  • Huge community and marketplace extensions availability
  • Confusing set of products to setup a full suite (Jira to Confluence to Service Desk, etc.)
  • Advanced requirements call for an expert
  • Moving to pure-Cloud in the near-future
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Organization - JIRA is great for being able to organize the scope of major features or product launches in a way that can be visualized across teams.
  • Communication - In a remote-first world, JIRA allows you to maintain tight communication and aligned scope even as teams work across time zones.
  • Velocity Tracking/Project planning - JIRA allows teams to visualize and understand expectations for when to deliver a project, have insight into project/team/individual capacity, and track work overtime.
  • Learning curve - There is a learning curve to working in JIRA, it is not immediately intuitive to a new user. It usually requires a lot of learning in order to most effectively and optimally use JIRA. A lot of it comes with time and experience.
  • Lack of standardization - There are a lot of bells and whistles in JIRA. It's really great that you can label or organize tickets in a variety of different ways. It is really up to the organization to create a method of organizing within all of those bells and whistles. This means each time you go to a new organization, there is a lot of overlap, but you are learning a lot of new methods and best practices as well.
  • JIRA can be a little bit frustrating and hard to use in terms of the ability to type and format content in each epic or individual story. It's good enough and JIRA has done a lot recently to add integrations (such as Figma) or other ways to link design, but it can be sometimes hard to translate complex requirements into JIRA in a consumable way.
Jafrul Ahsan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Work process creation and the board is extremely compelling.
  • Simple and instinctive redoing for fundamental necessities.
  • Clear perceivability of following of the issues.
  • The Kanban board on Jira has bugs and frequently creates blunder alarms, despite the fact that changing a status actually works.
  • Follows a portion of the perplexing joining just as movement from large numbers of the distinctive ALM frameworks.
  • The reports being produced are not reusable.
Devesh Giri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Jira Software is bug and Issue tracker , tracks the progress and resolution to the issues parked gives the information needed to the management for tracking progress
  • gives multiple tool for task management such as burn-up/down charts, sprint reports, velocity charts, scrum and Kanban boards
  • it supports agile development methodology and works best for everyone be it development team V&V team or the management.
  • Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion.
  • Customizable permissions enable admins to determine who can see and perform which actions
  • little difficult for newbies to understand
  • rooms for improvement in GUI
  • sometime lags and delays work progress
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Task tracking
  • Notifications of new tasks and task updates
  • Permission based boards and ticket updates
  • Jira Software could use some UI updates for its dashboard
  • Jira Software needs an archive feature for old projects
  • Permission flow for users and projects is very convoluted and hard to manage
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy customization and integration with multiple applications as per end user requirements.
  • Coding is easy for building and maintaining state of the art software.
  • Workflow creation and management is great.
  • Availability of software at multiple OS platforms.
  • Manuals are not easily available for hard core coding and software builds.
Angelo Liriano Cepeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Seamless Integration with development tools such as Slack, Github or Bitbucket.
  • Very customizable workspace; you can choose the components of each task for your board, your own icons, labels and automated workflows.
  • Relate all the issues/tasks with Epics and visualize upcomings results in Product Roadmap.
  • They could improve the format of attaching files on Conduent, using pages with attachments is not the most friendly option.
  • In the board by default is included to-do, doing, done on stages. It would be good to have QA (Quality Assurance) by default with some automations based on time and deployments.
  • I think tasks could have 2 assignees (I know there is a possibility to add an assistant) but some issues are equal responsibility for two collaborators.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Extremely configurable
  • Good backlog management
  • Excellent ticket/issue structure
  • Integrations
  • The UI, though improved greatly over the years, is still often a bit cumbersome.
  • Workflows (in classic Jira) are still painful to configure and use
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Customization - you can set up your Jira instance however you would like to meet your needs.
  • Streamlines communication between teams. You can add multiple users across departments with different access.
  • Filter and report to view the information you need. This was important for us in locating open bug tickets submitted by Support so we could stay on top of them.
  • For someone using Jira for the very first time, it is not the most intuitive system. Maybe some more in-app tooltips would be helpful for users logging in for the first few times.
Jennifer Bland | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Manage tickets, whether with or without SLA.
  • Manage projects using agile including a backlog.
  • Managing tickets for users outside the system with the service desk feature.
  • Management of the software is very difficult at times, although has improved.
  • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
  • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Notification of changes - I appreciate the email notification when things have been updated in the tickets.
  • The visual workflow is fantastic
  • This might just be the way that we use it, but the ownership updates as the ticket progress can be a little clunky.
  • I am not sure why on some tickets I can reassign to the next person and on others, I have to request that the assignment gets changed.
August 09, 2021

Review Jira software

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It is being used for Bug, Story and Task tracking, whereas it also enabled the team for recording or even finding or tracking bugs.
  • These are also being used as a product/project management tool and in turn allow the user when it comes to assignment of the tasks which would require attention.
  • It also provides a flexibility of having a kanban board which gives the user with a better vis[i]bility of what has been done, what is in progress and what is still remaining.
  • This software is also being used as a scrum software development which is giving one the scope to be fast paced as it has a fixed and focused iteration.
  • There is also a flexibility for management as well as tracking of the projects that might support both the traditional as well as agile project management and gives a centralized and customization flexibility.
  • There is also a feature enabled in Jira Software for generation of reports like that of the BurnDown Chart, Sprint Chart, Velocity chart etc.
  • There are still room of improvements.
  • When it comes to using Jira Software in Mobile Phone as web version or as mobile version, it doesn't give a great UI / User friendly experience.
  • Follows some of the complex integration as well as migration from many of the different ALM systems.
  • The reports being generated are not reusable.
  • The UI in the application is a little cluttered and also the filtering is not very convenient to use.
Ryan McGarry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It helps with assessing burn-down
  • It helps with assigning work to team members
  • It helps with estimating time to complete projects and manage project work
  • When looking at past work, Jira Software could benefit from a dedicated screen that displays all completed tickets by a specific person
  • Jira Software could use a better mobile interface for quickly seeing tickets assigned to a specific person
  • Integration with other software like Slack is nice, but a lightweight viewer to view tickets would be beneficial to the user
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences
  • Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket
  • Offers a robust number of settings for a project board's tickets and how they can be created
  • Is best suited for concrete, clear tasks to be assigned and doesn't work as well for more abstract, loosely defined projects
  • To create projects with multiple steps, the use of Epics can become clunky and integrating dependencies into the process is not easily done
  • It's not terribly intuitive and a new user of Jira Software likely will have a steep learning curve