With Auth0, customer identity is a solved problem. Use it, love it, then focus on your business.
March 02, 2021

With Auth0, customer identity is a solved problem. Use it, love it, then focus on your business.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Auth0 Platform

Overall Satisfaction with The Okta Identity Cloud

Our organisation uses Auth0 as our internal identity provider (IDP). Our first use case was customer identity, for teaching in particular. We create and manage all user accounts for staff (tutors) and students.

In the future, we're looking to expand Auth0 to accommodate staff identity and other use cases outside of teaching. This could including general access for non-tutoring staff, membership accounts (which are currently managed by a separate SAAS), and more. This would consolidate Auth0 as our IDP across the board, which it's well-positioned to do so based on early indications. We would also look to benefit from some of the integrations with third parties, to easily federate with SAAS services and simplify access management for our staff.
  • The developer experience is top-notch.
  • The pricing is affordable and scalable.
  • The core functionality is comprehensive and mature.
  • Some functionality (eg. SAML2 add-ons) was tricky to configure and required lots of trawling through documentation, trial & error, and sheer persistence.
  • Customer success is only interested in helping you if you are a corporate or paid member (they will otherwise refer you to the community forum).
  • Polished end-user experience.
  • Strong security posture.
  • Streamlined account provisioning.
  • Convenient self-service functionality.
Auth0 is better positioned for online services such as ours. It has transparent and affordable pricing, exceptional developer experience, and a fantastic administration console. We did not evaluate the other systems, and may still end up one day, but for now, we're very happy with the Auth0 package for our purposes.
For specific use cases, e.g. when requiring customer identity for a web app, it is foolish to reinvent the wheel. If you are happy to implement a low-code solution, Auth0 is perfect, and very well-priced.

For staff identity, the plot thickens somewhat, but by our initial impressions, Auth0 looks great here too, at least for straightforward use cases.

The Okta Identity Cloud Feature Ratings

ID-Management Access Control
ID Management Single-Sign On (SSO)
Multi-Factor Authentication
Not Rated
Password Management
Not Rated
Account Provisioning and De-provisioning
ID Risk Management
Not Rated

Configuring The Okta Identity Cloud

Based on our current experience, the configurability of Auth0 is just right for us. There are some other use-cases that Auth0 clearly does not support, for eg. Open Banking and user access reviews, but that does not take away from the core access management functionality, at least for our needs right now.