Flexibility
June 23, 2023
Flexibility
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
We use it to route all incoming calls through our operators, IT service desk, and IT after-hours support and business call center. It resolves long wait times and allows for after-hours support.
- Flexibility for ways of routing calls to incoming agents.
- Wide options through vectors.
- Survivability across locations with ESS and LSP.
- More dropdowns.
- Generic vectors.
- Copying/duplication of features vs. having to create everything from scratch.
- The positive impact as new ACDs is easily deployed.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Call Center Elite go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Call Center Elite again?
Yes