Exceptional Skills Based Agents.
Overall Satisfaction with Avaya Call Center Elite
Our Contact Center needed Skills and expertise to support the client base. Therefore we were able to have a skills-based agent who was able to support our Tier 1 clients with exceptional customer service.
- Skills
- Routing Capabilities.
- Ease of use.
- Multi-Channel integration.
- GUI
- License structure.
- CC made us money.
- Customer satisfaction.
- Less hold time.
- Five9
On the voice side, CC Elite is superior on Multi-channel and can not complete.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes