Item: Avaya Call Center Elite
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Control our incoming call center as well as the agents using the call center.

Pros and Cons

Call flow as well as the detailed management of individual users and what queues they're in.

I have none because compared to the last product we used, it doesn't even come close.

Return on Investment

It's a very positive product. What I tried to say, it's a very positive experience, and the depth of detail that we can go into on individual agents as well as the cues there is extremely helpful.

Alternatives Considered

It was 10 years ago, I don't remember the name of the product. So we did look at the Cisco one and didn't like it, did not meet our requirements at all.

Large call centers, multiple agents, and multiple queues were it's not suited. Probably for a much smaller company, it's probably overkill, too many choices, but for a company our size, it's well suited for a company of our size.

Avaya Call Center Elite Reviews

Overall Satisfaction with Avaya Call Center Elite

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think Avaya Call Center Elite delivers good value for the price?

Are you happy with Avaya Call Center Elite's feature set?

Did Avaya Call Center Elite live up to sales and marketing promises?

Did implementation of Avaya Call Center Elite go as expected?

Would you buy Avaya Call Center Elite again?

Other Software Used

Likelihood to Recommend

Avaya Call Center Elite Feature Ratings