Avaya Experience Platform Digital | TrustRadius

Use Cases and Deployment Scope

Contact Centre - digital and social interactions for both Sales and support.

Pros and Cons

Digital Interaction
Consolidated Reporting
Blended Agents

Interaction with our on premise voice pabx

Return on Investment

Positive More Sales
Positive quicker resolution for support on the preferred channel

Alternatives Considered

Quicker to deploy and fits with our current voice platform.

Key Insights

Do you think Avaya Experience Platform delivers good value for the price?

Yes

Are you happy with Avaya Experience Platform's feature set?

Yes

Did Avaya Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Avaya Experience Platform go as expected?

Yes

Would you buy Avaya Experience Platform again?

Yes

Other Software Used

Microsoft Teams, Vtiger

Likelihood to Recommend

Well suited for Messenger and Whatsapp interactions, Text
Not as well suited with the voice WFO products