Avaya Experience Platform: Amazing Cloud, Amazing people.
July 19, 2021
Avaya Experience Platform: Amazing Cloud, Amazing people.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Avaya is a wonderful platform that makes one department's life and call handling so much easier. It improves compliance and risk management, enhances the level of the customer service we provide, makes all the business processes that take place within our company smooth and easy, and most importantly, directly improves our business processes outcomes.
- Amazing uptime with little to no interruptions.
- Amazing support system.
- Clear, easy and No-Code dependent customizable interface
- Strong Staff service expertise.
- Customizable statistics and analytic tools that can easily be managed.
- Sometimes users report call quality issues, but that is very rare to happen.
- No self service.
- It increased our productivity
- It made the call operations more simple
- It helped us reach all our KPI's and our business plan has bloomed
Basically, Avaya looks and feels much simpler that 8x8. Its simple to use provides a vast majority of different solutions and integrations, easily top-tier VoIP on the market. It stands out by having so much within one single system, which allows or jobs to be performed with ease. Compared to 8x8 it has much fewer issues that need to be addressed, and it also provides better customer service.
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
Yes
Did implementation of Avaya Experience Platform go as expected?
Yes
Would you buy Avaya Experience Platform again?
Yes