Item: BambooHR
Rating: 9
Author: Jennifer Bontrager

Use Cases and Deployment Scope

We have been using BambooHR for a while now. We started with only using the basics of BambooHR and then added the time tracking, eNPS, and the performance management part all to be followed by the payroll part of BambooHR. When we added payroll specifically, we noticed how much easier it was to coordinate the deductions of benefits and all the time tracking pieces into our payroll process. We went from payroll taking 4 hours every other week to doing payroll in about 30 mins to an hour. We definitely feel like we are more efficient with our time now. We are an organization of 72 people and doing anything manually is just not useful. By adding the performance management, we are now able to track to make sure that employee reviews are happening within the organization. Overall we have been very happy with BambooHR and the ability to have everything in one place. It's an easy login for our employees and managers which makes HR's job even better.

Pros and Cons

The ease of payroll and everything syncing over
employees can easily see all their information
being able to add custom fields
running any kind of report imaginable

adding deductions to payroll especially one-time ones can be a bit confusing to know what dates to use so that it shows up on payroll
not being able to customize the questions in the enps

Return on Investment

we have been able to reduce time it took for payroll from 4 hrs to 1 hr
onboarding has been proven to be more efficient and we have everything ready to go before they have their first day
keeping track of all our applicants is easier and we are able to pass information on quickly reducing time to hire to 30 -45 days
the eNPS has helped in starting initiatives that our employees want by giving them a platform to speak their minds

Usability

Everything is pretty much laid out in a way that makes it easy to follow. Employees can easily see what their pay info is, request time off and easily enter time without compromising their interactions with our clients.

Support Rating

The support sometimes is lacking in clarity of when they fix something. I have submitted a ticket before and have not heard anything back and the issue is fixed but I don't know if that is because they fixed it, or it resolved itself. Other times support has been great, especially on the payroll side.

BambooHR Reporting

We are able to pull reports and manipulate them in any way that we need to. It is helpful that we have reports then that are saved and we don't have to try and recreate them as well as easily being able to send a report to a manager about their team.

Key Insights

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

Yes

Did BambooHR live up to sales and marketing promises?

Yes

Did implementation of BambooHR go as expected?

Yes

Would you buy BambooHR again?

Yes

Other Software Used

ConnectWise PSA, BrightGauge, IT Glue

Likelihood to Recommend

Using payroll and the time tracking system is a huge piece to using BambooHR successfully. It is a great way to ease the burden that payroll can have on HR. Everything is already in the system and there is no need to manually enter something on a spreadsheet or another system. Some of the new features that BambooHR recently released doesn't seem to be all that great, like the employee community, most companies already make use of Teams, Slack, or other platforms like that. We have no use to add another place to have announcements or communications when we are already bombarded with posts. The Benefits administration side was not helpful in what we needed but maybe it is for other organizations. Total rewards is another new feature that seems very confusing and not sure how it is supposed to work.

BambooHR saves us time and headaches!

Software Version

Overall Satisfaction with BambooHR