Basecamp Meets Higher Ed at UCF
Updated April 27, 2016

Basecamp Meets Higher Ed at UCF

Ed Lojko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

The latest, that is, NOT Basecamp Classic.

Overall Satisfaction with Basecamp

We use Basecamp on projects and ongoing work at the Center for Distributed Learning for communication, collaboration, and to break down tasks into component To Do items. We find that the To Do lists provide a simple "eyeball" method for judging the completeness of tasks.

Our organization consists of various functional teams that are not required to Basecamp. Its use is completely optional but judging by the number of projects currently using it (43), our teams find it a valuable tool.

Some of the projects we are involved in tend to be long-term, slow progress efforts. It would be quite difficult to stay in touch with them without having a record of the goals, desired outcomes, and activity toward those goals. Basecamp solves this problem for us.

  • For us the strength of Basecamp is the To Do list. To Do lists help us in three ways: 1) They help us document how work breaks down into component subtasks; 2) They provide a simple means of tracking work (eyeball method); 3) After the work is complete, the To Do list along with all the comments and notes attached to it provides a means to help predict the level of effort for similar tasks that may need to be done in the future.
  • I personally use To Do lists frequently when reviewing media for online courses like software demonstrations, videos, stills, and any other content that might be included in the course. Each error, be it a typo, flaw, or design issue is documented a single line item. The To Do item is the assigned to a team member to be addressed. Basecamp notifies them via email. These completed lists provide us with a kind of measure of the initial quality of our alpha-level work.
  • I like to refer to Basecamp as "Project Management Lite". Basecamp plays that role well and needs little improvement if used as a project accessory and not as a formal management tool. If I were to wish for one thing it would be that there be some sort of native reporting tool that would help in understanding the level of effort for tasks. I have investigated a few of the third party tools powered by the Basecamp API but have not been satisfied with any so far.
  • For our needs here at the University of Central Florida it would be nice to have expanded options for managing user roles that include a wider range of "Super Powers" as Basecamp calls them.
  • If you have certain projects that contain sensitive data or other information that must remain totally under your own control then you should probably avoid Basecamp since it is hosted entirely on their facilities.
  • We do not track ROI for Basecamp. Basecamp has enabled many of us to do our jobs more easily and efficiently and has probably led to a more enjoyable work experience for some of us. I believe this intangible to be of high value for us.
You'll need to understand your security requirements, user management needs, and your data storage requirements.

Basecamp Feature Ratings

Task Management
8
Team Collaboration
8
Support for Agile Methodology
5
Support for Waterfall Methodology
5
Document Management
5
Email integration
8
Mobile Access
6

Basecamp Support

  • Their self help products like guides and webinars are good.
  • Very quick response time.
  • Almost never need them to begin with.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
I've never really had a very important problem with Basecamp that needed real help real fast. One time my billing admin lost access and could not submit a payment. Basecamp support helped straighten that one out quickly :-)

Basecamp Reliability

Over the span of 5 years, Basecamp has been available every single time I have signed on. There has never been an event that has caused a loss of project data.