We use BigCommerce for our B2B and B2C webstore and shopping cart.
April 03, 2025
We use BigCommerce for our B2B and B2C webstore and shopping cart.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Plus
Overall Satisfaction with BigCommerce
We use BigCommerce for our B2B and B2C webstore and shopping cart. The program is integrated with our Quick Books Online and SOS Inventory ERP. We process many orders through the BC website and I manage all facets of this application within our business processes. When first selecting a platform for this complex systems integration, I searched for functionality, features, ease of integration and implementation and support. The clear winner was BigCommerce, and this app has surpassed my expectations in all factors. We were moving from a k-eCommerce managed and hosted site which was integrated with our Microsoft NAV Dynamics ERP. Because of the excessive application complexity within NAV and the k-eCommerce backend, the changeover integration was expected to be daunting. However, the clean intuitive building blocks (I had to go from square one) within BigCommerce made the design, development and integration of a new site to our new ERP platforms much smoother, easier and faster. The superb functionality of the BigCommerce App allowed me to more easily manage a broad scope of moving parts, data mapping and achieve the complete integration in a time sensitive manner.
Pros
- Ease of Use
- Intuitive application with excellent store functionality and marketing upsteps
- Back End Admin side has great design and easy to use structure
- Tech and Sales Support are 5 STAR + By far the industry best
Cons
- Maybe offer a few more templates, for examples
- Offer Font options and easier image embedding on cart pages and checkout, unrestricted placement
- More extensive Couponing options
- Extended BOGO options
- Provide options for selected customers (abandoned cart side) light marketing via eMail
- Excellent order processing, saves our CS time
- Our order metrics are up nicely with an AOV 2x's the national avg
- Monthly app cost is a little high, but overall ROI is good
$100,000 to $500,000
We do use various API's with our store. These include Shipping modules, Klaviyo eMail marketing, Elfsight forms and Quickbooks SaaS Connector. These applications were easy to integrate - BigCommerce tools allow for this and all the add on API's are functioning nicely.
- k-eCommerce and Shopify
Although k-eCommerce may be a good fit for businesses who's ERP is Microsoft NAV Dynamics, we found the application to be cumbersome and lacking user friendly functionality as compared with BigCommerce. The k-eCommerce support was poor, impersonal and lacked situational sensitivity.
k-eCommerce was also more expensive for fewer benefits.
I only had "trial period" experience to evaluate Shopify. In that pperiod I found that Shopify was not for us, the UI was somewhat difficult to navigate and page-builder functions were overly compleex and dificult to work in.
k-eCommerce was also more expensive for fewer benefits.
I only had "trial period" experience to evaluate Shopify. In that pperiod I found that Shopify was not for us, the UI was somewhat difficult to navigate and page-builder functions were overly compleex and dificult to work in.
Do you think BigCommerce delivers good value for the price?
Yes
Are you happy with BigCommerce's feature set?
Yes
Did BigCommerce live up to sales and marketing promises?
Yes
Did implementation of BigCommerce go as expected?
Yes
Would you buy BigCommerce again?
Yes
BigCommerce Feature Ratings
Using BigCommerce
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- Store design
- Navigation
- Markketing
- Abandoned Carts - need more options/versatility
- cart side product page, checkout page design
Yes - Not able to answer
I do not currently use the mobile interface. Will be more active with this component during the summer/business off-season
I do not currently use the mobile interface. Will be more active with this component during the summer/business off-season
Using BigCommerce
3 - VP uses for all aspects - site design, development, product marketing and systems integration. All other users work within the website only for order processing functions.
1 - Vice President - Skilled in IT and shopping cart/webstore applications and system/application enterprise integrations
- New Sales
- Margin
- Market Exposure
- Repeat Customer Sales
- New Product launches
- expand into new markets
- capture new customers
- launch new products
- manage sales/margins
- add new website
- expand design and functionality of current site
Evaluating BigCommerce and Competitors
Yes - We replaced k-eCommerce store and cart with a new BigCommerce store and cart. We replaced k-eCommerce because the BC application offered substantially more features including a more user friendly UI, app navigation, site / cart design flexibility, integration compatibility and tech support benefits
- Scalability
- Integration with Other Systems
- Ease of Use
From scalability - although I have not integrated another site within BigCommerce the ability to do so at a future date was important in my decision to go with BC.
We had to integrate BC with 2 other applications, the ease of use and versatility of BC made these transitions much easier.
We had to integrate BC with 2 other applications, the ease of use and versatility of BC made these transitions much easier.
No changes, I evaluated a number of other cart systems and I would choose BC again - without hesitation.
BigCommerce Implementation
- Implemented in-house
Yes - 1. Present Systems Analysis (Positives/Negatives)
2. Future Systems Requirements (Adds/Delets)
3. Evaluation of Products
4. Testing/Trialing Possible Applications
5. Selection of new app
6. App Design
7. Implementation
2. Future Systems Requirements (Adds/Delets)
3. Evaluation of Products
4. Testing/Trialing Possible Applications
5. Selection of new app
6. App Design
7. Implementation
Change management was a big part of the implementation and was well-handled - Should have provided more extensive user training on application functions, utility and requiring selected features useage.
- Data Needed
- Data Not Needed
- Suitability of new system to capture and integrate imprtant legacy data
BigCommerce Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Overall the support is 5 Stars +
I've always been able to speak with rep and get my questions answered. Details are always clearly explained and can be quickly applied
I've always been able to speak with rep and get my questions answered. Details are always clearly explained and can be quickly applied
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