Item: Bigin by Zoho CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

This is essentially an extension to the larger base CRM that Zoho has. Its great for small business owners and mom and pop shops who look into getting more of a relationship based business approach as to grow by creating trust as small businesses. The tool gives you a hint of what the whole CRM entitles.

Pros and Cons

Lead Management
Follow up
Customer Relationship Management

Mass outreach
Mass client relations
Generalised sales approaches

Return on Investment

Misses the bigger audience
Small Deals can be managed better than larger ones
Niche product

Alternatives Considered

Zoho CRM

Key Insights

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Other Software Used

Zoho Calendar, Zoho CRM, ZoomInfo

Usability

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features.

Support Rating

I have needed much support as the solution itself is intuitive and doesnt require much apart from some API integrations.

Likelihood to Recommend

Bigin by Zoho CRM is well suited for small businesses of any kind because its more in the niche of personalised approaches to clients and follow ups accordingly so that the relational prospect development and sales occure. It gives you a flavor of the mass CRM that Zoho has as well. The entry path to your CRM journey.

Perfect tool for small businesses before stepping into the CRM solution world.

Overall Satisfaction with Bigin by Zoho CRM