Item: Birdeye
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Birdeye as a review management and online reputation management system. We utilize it across 6 dealership locations and it is a great platform to have all reviews funnel into one location for ease of responding to reviews.

Pros and Cons

Customer Service
Review Management
Auto Respond Reviews

Less sales calls with your monthly cadence call
Move to Quarterly calls VS monthly

Return on Investment

It is on budget for our reputation management system
The Birdeye team is very helpful when needed

Alternatives Considered

Podium

Birdeye customer service is ten fold better than Podium. Podium was a nightmare to use, and the customer service is terrible.

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Likelihood to Recommend

Prior to Birdeye, we would have to manually watch our Google business profiles, now with Birdeye they are integrated into one system. We can assign feedback to specific team members to address the issues the customer may be facing with our business, or simply pass on the good accolades of a job well done.

Support Rating

Never have to wait long for customer support tickets to be addressed.

Usability

The set up of custom templates could be easier, but once you understand it, it will be familiar enough to use.

Birdeye - 10/10 service. Buy it today.

Overall Satisfaction with Birdeye