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Great product, but be prepared for average implementation & customer service support.
June 27, 2023

Great product, but be prepared for average implementation & customer service support.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Financial Edge NXT

We use Blackbaud FENXT as our accounting and budgeting system. In addition, we are integrated with Blackbaud Tuition Management and Webportal Webpurchasing.
Previously, we used Quickbooks and a in-house billing system. Migrating to the Blackbaud suite of products has allowed us to go paperless!
In addition, our school has grown in size and the efficiencies we have gained has allowed us to grow without adding headcount in the Business Office.
  • Accounts Payable - allows scanned copies of invoices
  • Budgeting tool which allows multiple scenerios
  • Integration with Tuition Management
  • When system issues arise, it may take a while for them to be resolved.
  • First line help desk may be located in another country where English is not their first language, so at times it is difficult to communicate what the issue is that you are experiencing.
  • The Financial Dashboard needs to be fully integrated. Ours currently is not working for Division Heads.
  • Online reporting for budget managers
  • Improved accuracy in reporting
  • Accounting records are housed in one place
  • Staff effiencies
We have not been able to get our dashboards to work correctly.
FENXT is much better because it has allowed us to go paperless and improve our internal controls and review processes.

Do you think Blackbaud Financial Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Financial Edge NXT's feature set?

Yes

Did Blackbaud Financial Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Financial Edge NXT go as expected?

No

Would you buy Blackbaud Financial Edge NXT again?

Yes

Blackbaud FENXT is well suited for a mid-sized independent school that has a small Business Office staff that is currently on Quickbooks.
I recall FENXT being more expensive than other software out there, but the efficiencies gained make up for the cost differentiation.
You just need to know going in that you may need a consultant to assist you with the implementation to ensure that your system is set up properly. And, reach out to a local users group to learn best practices and tips...