Overall Satisfaction with Blackbaud Raiser's Edge NXT
I use Blackbaud Raiser's Edge NXT to track donors and gifts and to acknowledge the same. I use it to query info for evaluation and reports. I am learning other tools that can make our processes more efficient, such as creating and managing our events from start to finish inside the program. I'm hoping to get buy-in for using dashboards for internal short-term use reports to save time, paper, ink, and the planet. I've also pitched the integration of Double to Donation to capture the matching gifts we are likely missing at this time. I really like how easy it is to see duplicates and that it gives us the power to decide before just merging based on points of duplication. This allows us to confirm and follow up on the differences to confirm which are correct or which are updates we should mark and date or annotate in some way.
- Blackbaud Raiser's Edge NXT is great with de-duplication and notifying of possible duplicates before you complete a new record. It also helps when adding relationships so that you use an already created record rather than creating a duplicate.
- By adding "aliases" and "preferred names," Blackbaud Raiser's Edge NXT helps to find people even when you only have a nickname to search on.
- Blackbaud Raiser's Edge NXT is really great at allowing one to set up defaults in a batch that happens to have gifts with common information. This makes batch entry really quick. Even if the entire batch doesn't have the same info in common I am able to save the group items with common info for the end and reset the defaults to bring up the tail end of the batch, again, making entry faster and easier.
- It would be helpful to be able to edit the batch name and description even after validation and submission in case of misspellings and the like, but I assume this is for accounting purposes.
- I'm finding creating letters a challenge, but I started just after the major change from Microsoft due to security issues, so I have to go through a lot of steps to create letters.
- Probably a top priority would be to make it easier to save outside of the cloud to my own folders on my computer, as there is no access once saved to the system. Or, there could be a way to access the system where things are saved!
- Batch managing donations
- Detail on donors
- Queries
- Reporting
- I have not been here long enough and am not involved in the finances at all, so I am not sure.
That is above my pay grade. I can see where a lot would be helpful, as I described regarding using it for event/donor tracking but my position has no authority/insight into that aspect.
- Online Training
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Not sure
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
Yes
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Raiser's Edge NXT again?
Yes