Bloomerang is brillant!
May 30, 2017
Bloomerang is brillant!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomerang
Bloomerang is used as our donor database and is used in our Development and Marketing departments. The only problem we've encountered is that you cannot customize a current pledge in the system.
- Bloomerang is extremely user-friendly. The timeline is easy to read and allows for a quick glance of your touches without clicking on each individual contact.
- Bloomerang's customer service is exceptional. Whenever we have a question, we can chat right online and they will provide a very detailed step by step instructions. They really hold your hand through anything.
- We switched from eTapestry to Bloomerang which is saving us thousands of dollars without giving up what we need.
- The biggest recommendation is adding a feature to customize current pledges so that the pledges can merge together.
- If a couple donates, it will only show the donation on the primary person's profile. For reporting purposes, it would be nice to show both names.
- During the conversation, customized pledges did not convert correctly which lead to a lot of clean up on our end.
Cheaper, easier and better customer service.