Feedback From Our First Year with Bloomerang
May 23, 2017
Feedback From Our First Year with Bloomerang
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomerang
We use Bloomerang to track individual donors and volunteers. It is exclusively used by me, the fundraising manager and overseen by the executive vice president and the CEO. Before Bloomerang we were tracking donations in a financial system. This is the first time we are able to see the longevity of the donations and the amount of engagement we have with our donor base.
- Track engagement
- Show totals of what is raised
- It's very user-friendly
- I think the forms can be a lot more advanced. In the system it would be helpful if each form could go to different people in the organization and not just the person who is in charge of the account. I am currently forwarding forms to my bosses externally but I need to send revenue reports very consistently to people who are fundraising on our behalf. It would be helpful for them to receive them as well.
- It would also be great if the "transaction items" could be isolated to specific forms and not automatically updated to everyone's profile.
- The automated messages with forms should give out more information. For example if someone is donating to our Color Run it would be helpful to see on the email more than the donation they made like how they answered the other questions.
- It should be possible to create a free event with that form and add an optional donation. Awareness events are very important.
We looked into DonorView, Raisers Edge, Sales Force and Kindful. DonorView did not have an elegant layout and appeared to be less user friendly. Raisers Edge wanted to interview everyone at our organization before giving us a price - we did not have the time to explore a route that may not lead anywhere. Sales Force has a lot of add on costs which made us nervous to proceed with them. We really liked Kindful but it did not have an engagement feature, since that was an area we needed to focus on we went with Bloomerang.