BlueJeans makes our video meetings easy
September 05, 2018
BlueJeans makes our video meetings easy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlueJeans
We use BlueJeans as one of our conferencing solutions. From a user standpoint, it's easy for them to connect on any device that they choose, be it a conference endpoint, mobile device, or a laptop. From a support perspective, it's simple to administer and once the account is set up, we really have no additional interaction as the user interface is simple and self-explanatory.
BlueJeans allows us to involve our global partners without requiring anyone to travel. It's also helpful for our HR team when qualifying candidates who may not be local.
BlueJeans allows us to involve our global partners without requiring anyone to travel. It's also helpful for our HR team when qualifying candidates who may not be local.
- Easy for users to understand and use the BlueJeans applications. User satisfaction is high and need for support is low!
- BlueJeans' service is nearly 100% reliable--almost never have to cancel or reschedule a meeting because the system was unavailable or not working.
- Simple-to-use meeting recording makes it possible to involve people who would not have otherwise benefitted from a meeting actually benefit from a meeting.
- User onboarding process is kind of a pain in the neck--I just think it's too much data-entry.
- When users haven't used the BlueJeans app for awhile, it's entirely possible that it will want to update itself before joining a meeting. This causes some people to join meetings a couple of minutes later than they wanted.
- Any conferencing solution requires a high speed connection at both ends in order to work well. Users sometimes get frustrated with the quality of BlueJeans calls when the problem is less of a BlueJeans issue and is actually an end user bandwidth issue.
- Has extended the life of some older endpoints that we might have otherwise retired or needed to upgrade
- Cuts down on a decent amount of travel. Doesn't eliminate the need for in-person meetings, but it's possible for someone to meet several times a week with people and teams that are globally dispersed.
- Has allowed us to hire managers who are not local as they are able to have face to face meetings with their teams on a regular basis.
- Zoom
Zoom is an interesting product but when we tested it the quality was noticeably degraded from what we experience with BlueJeans.