Item: BlueJeans Meetings (discontinued)
Rating: 9
Author: Verified User

Overall Satisfaction with BlueJeans

Use Cases and Deployment Scope

We use it across the organization whenever we need to do sales meetings with potential prospects, or we need to meet any relevant person outside our company.

Pros and Cons

Pros

Accessibility
Very good quality of connection
Provide all features required for a meeting

Cons

Can't find a feature that lets you draw during the meeting
Requires an app to be used if you want to do a computer communication

Return on Investment

It reduced technical difficulties when using video conference, compared to other systems

The possibility to use a mobile phone number as an alternative was necessary for some of the clients. Usually, BlueJeans performs very well, even with different users together in different locals, so is more reliable than other competitors. We have also been using it for a while so we don't find any reason for changing the product, aside from cost.

Usability

It's easy to use, nothing to complain about. The overall layout and component disposition are neat and tidy, but I think the App component is not in the right place. I barely have noticed it and it's like hiding very important features. It should be posted in the front of the screen or in a more reachable place.

Likelihood to Recommend

BlueJeans is suited for any business meeting or important meeting. It's able to provide sufficient quality and support sufficient viewers for most of the cases. I would say, it's still difficult for some older users to use it or guide them to download the application, as this may require some skills that they can have trouble with.

BlueJeans Meetings (discontinued) Feature Ratings

Using BlueJeans

Users and Roles

3 - All executives use this a sole meeting room. We are just a startup so we don't need several rooms and all departments shares the same channel.
We mostly us it for the sales part whenever we need to pitch our product. Especially if we need to sell oversee. Additionally other important business meeting with stakeholder could be relevant to us

Support Headcount Required

I don't think any particular skill is required. We just need anyone that is able to run a computer and install an application. In our startup we all have sufficient technical expertize to proceed on our on to install and use it.

Business Processes Supported

Sales
Business meeting
Investors meeting

Innovative Uses

hr candidate interview

Future Planned Uses

internal meeting
daily standup

Likelihood to Renew

It's a good product, but Google Meet is becoming more and more interesting. It probably will provide the same functionalities of Bluejeans with better integration to the google calendar. As of now is not equal to it anyway so some functions like whiteboard are not yet present, also they don't have many international number

Other Software Used

Skype, Zoom

Evaluating BlueJeans and Competitors

Products Replaced

No - Google Meet.

Key Differentiators

Price
Product Features
Product Usability
Prior Experience with the Product

The price is low and considering the reliability and the features, especially the possibility to make other people join oversee, even with phone, that is a great deal to us. Since we don't have many meeting, we also share the same channel among all the department using only one user so it is even less expensive

Evaluation Lessons Learned

I don't think i would change the evaluation. I would probably will look again at how easy is to access and how many time the customer face any trouble to access it, which is the most problematic things happening in Skype or other platform. Then I will look closely to the price