I expect it will continue to get brighter!
April 20, 2016

I expect it will continue to get brighter!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Brightpearl did speak with us on the phone several times to help us through it. We would have benefited from more company-wide training before we made the transition. But once we did they were helpful in smoothing out issues.
Everyone on the Brightpearl support team that I have worked with is very responsive, helpful, and pleasant. They escalate the issue to different teams. More often than I would like, I get a "that's not possible" or "we are still looking into it," but I am always confident that the support team has done their best. Sometimes I am pleasantly surprised with the workarounds they suggest, or they are able to fix small bugs quickly.
Brightpearl is being used across our whole organization. We use it for sales, inventory, marketing, and contact management. We have also used it to synchronize with Magento to manage our online sales. It is a much more intuitive and user friendly interface than our previous system. It also allows us to track marketing campaigns and directly compare them with sales.

Pros

  • Interface - it is very intuitive to use the basic functions.
  • Completeness - we use Brightpearl across all departments and it facilitates this inter-department communication that everything (marketing, inventory, etc) is in one place.
  • Customization - we appreciate being able to use tags and custom fields to add information specific to our business.

Cons

  • Search function - would like to see it improved for both clients and products. Specifically being able to search by product attribute.
  • Calendar - buggy, does not provide alerts, does not integrate with Google calendar.
  • Tax - would like to see improved system for US tax codes (like being automatically assigned according to state).
  • Automation - would like Work Flow of Sales Orders to be automatically updated to new status when fully paid, when fulfilled, etc.
  • Emails - would like to be able to send multiple attachments, CC (not BCC) multiple email addresses (so that recipients can see other recipients of email).
  • Line numbers on Sales Orders.
  • Ability to change order and arrangement of Custom Field tabs.
  • Increased employee efficiency - much faster and more user friendly than previous system. Nice that it is Internet browser-based and not a special software.
  • Better customer service - client history is easily accessible.
  • Clearer inventory management - Sales team is able to see inventory levels quickly and while in sales order.
It may be better suited for British rather than US companies.

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