Brightpearl Rating...a pearl!
December 09, 2016

Brightpearl Rating...a pearl!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Our company had some issues with trying to put in customers names and nothing would come up. We contacted Brightpearl and fortunately things were resolved within a couple of days so we were able to get right back on track.
We use Brightpearl to help send orders out to customers both B2B and B2C. We have Brightpearl connected to Amazon and eBay so that it connects to our inventory levels. Brightpearl has been extremely helpful and user-friendly when it comes to looking up products vs. customers vs. sales. Having the "tagging" system is extremely helpful as well when it comes to marketing. I can use the tag "samples" and "bloggers" so it does not interfere with sales.
  • Can create different "tags" that will not interfere with the sales goals. Such as "bloggers", "giveaways", or "samples".
  • You can then use those tags to see how many people you have given "samples" to or how many "bloggers" we have reached out to.
  • The fact that you can just run sales reports in a user friendly manner.
  • Sometimes, it is a little hard to load some of the sales reports. Not sure if this is on my end due to internet connection but sometimes I will have to log in and then log back out.
  • At one point we were not able to search my store names which caused quite a hassle but that ended up being fixed.
  • My Brightpearl account will not load on some occasions.
  • Because of the user-friendly ability of being able to bring up sales so quickly, we have been able to look and see how much we have grown.
  • Our business has doubled in size over the past two years
  • Being able to send things to eBay and Amazon and connect them to Brightpearl really is wonderful.
Brightpearl is well suited for smaller to medium businesses. Our company has only the 4 user plan but we should defintely be adding more onto the plan as we are adding more employees as our business grows. It may not be a great thing for large corporations just due to communication.