Overall Satisfaction with Chatter
We're working to get the entire organization using it. Everyone has access - but not everyone uses it with any consistency. We use it as a way to document discussions, tag folks, ask for more info, and share kudos/client feedback org-wide. It's especially helpful to document change discussions/processes for internal software usage.
- You can tag people just like you would on social media (with the @ symbol).
- Documentation!!! I love how this tracks exactly who's responsible for what.
- It's a great way to show thanks/kudos - both from internal and external folks.
- I haven't experienced any downsides with Chatter yet!
- Very positive. Allows for increased communication and visibility across departments.
I haven't used other products so can't speak to this.