Chatter is super helpful and easy to use
December 20, 2017

Chatter is super helpful and easy to use

Meagan Davenport | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

We're working to get the entire organization using it. Everyone has access - but not everyone uses it with any consistency. We use it as a way to document discussions, tag folks, ask for more info, and share kudos/client feedback org-wide. It's especially helpful to document change discussions/processes for internal software usage.
  • You can tag people just like you would on social media (with the @ symbol).
  • Documentation!!! I love how this tracks exactly who's responsible for what.
  • It's a great way to show thanks/kudos - both from internal and external folks.
  • I haven't experienced any downsides with Chatter yet!
  • Very positive. Allows for increased communication and visibility across departments.
I haven't used other products so can't speak to this.
It's great to use in your CRM database, especially Salesforce. It's built-in functionality and is super easy to get the hang of using. Items posted are automatically linked to the account you're dealing with.

Chatter (discontinued) Feature Ratings

Task Management
8
Mobile Access
8
Search
8
Visual planning tools
8
Internal knowledgebase
10