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One of the best customer feedback/text analysis tools out there
January 18, 2023

One of the best customer feedback/text analysis tools out there

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Chattermill

Chattermill saves us so much time and money - it analyses our feedback and helps us find out what our customers are saying and quickly find out what the biggest issues impacting satisfaction and renewal are.
  • Feedback analysis
  • Theme analysis
  • Open text analysis
  • User permissions
  • Great ROI
  • Easy to find insights that impact bottom line
  • Improved renewals

Do you think Chattermill delivers good value for the price?

Yes

Are you happy with Chattermill's feature set?

Yes

Did Chattermill live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chattermill go as expected?

I wasn't involved with the implementation phase

Would you buy Chattermill again?

Yes

Digging deeper into what impacts our NPS scores and satisfaction scores. It helps us understand how changes to certain products impact our bottom line and saves us hundreds of hours of time analysing feedback - something we would usually do manually.

Using Chattermill

Super easy to use and very intuitive
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Report building
  • Analysis
  • User management