Infinox / CKO review
March 29, 2024
Infinox / CKO review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Checkout.com
We use Checkout.com for card processing. It has been the best processor so far as it covers our global clients. We have in the past found it difficult to get good coverage within the latam region for instance, but with Checkout.com it has resolved most of our issues and now covered. Having the backoffice with good stats has also increased our approval rates as we download our transactions from there as well as check the declines reasons with great details.
- Covers globally
- Trusted provider with great premium merchant service
- Improve clients needs and results are proven
- Automated reports weekly could be a great function
- Flexible adjustments in the backoffice
- Live chat bottom in the back office/or to submit tickets
- growth within approval rates which equals to more volume and revenue
- Clients complaining much less compared to our previous provider.
- New markets growth. E.g., checkout enabled us new markets as soon we notified them
You have an experienced team who has a deep knowledge of your product, this has helped us to gain both good and new information when we have had to scope a project. Checkout.com (CKO) has also made it easy for us when presenting their local solutions explaining the areas in depth on how it can benefit us as business. For instance, Checkout.com (CKO) presented us with a payout solution which has local banks within latam making the refunds/pay-out becoming instant.
With other card provider, we have not been able to gain the same level support. With other provider, we have not been advised much about anything relating to our questions to them involving a project for instance. With other provider, the backoffice has not been as smooth and easy as Checkout.com. Checkout.com (CKO) is way more advanced and the level is not even comparable. CKO has resolved all these background issues we thought was "good service" until proven wrong. Overall CKO has a product that will directly increase a business' growth. That's a fact.
Do you think Checkout.com delivers good value for the price?
Yes
Are you happy with Checkout.com's feature set?
Yes
Did Checkout.com live up to sales and marketing promises?
Yes
Did implementation of Checkout.com go as expected?
I wasn't involved with the implementation phase
Would you buy Checkout.com again?
Yes