Item: Checkout.com
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use it to process card payments and manage our chargebacks. We removed all fraud rules and used another service to risk score transactions, as we find the preset rules very limiting and clunky.

Pros and Cons

Quick for pulling reports.
Simple management of allow and block lists.
Quick and responsive portal.

Dashboards are not intuitive and difficult to create/manage.
You can't select more fields (e.g., email address) when reviewing disputes, and you can't accept more than one at a time.
Preset fraud rules cause a lot of unnecessary friction.

Return on Investment

I don't think our approval rates changed significantly.
We had to remove all fraud rules to achieve the same approval rates as with the previous partner.

Checkout.com Global Solution

It's similar to our previous partner—no significant change.

We had issues with payments being blocked even after disabling all fraud rules. The account manager initially provided us with a solution that didn't work. Once we realized it didn't work, they escalated the issue to another team, and we are still waiting for them to reply. I'd expect account managers to know how the system works.

Alternatives Considered

Circle

From the operational standpoint, it's similar. The Checkout portal is a bit more user-friendly, and approval rates are similar.

Key Insights

Do you think Checkout.com delivers good value for the price?

Not sure

Are you happy with Checkout.com's feature set?

Yes

Did Checkout.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Checkout.com go as expected?

Yes

Would you buy Checkout.com again?

Yes

Likelihood to Recommend

Overall, it's a solid tool, but it's just for processing payments. Some work needs to be done on UX and dashboards.

Checkout review.

Overall Satisfaction with Checkout.com