Item: Checkout.com
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Checkout.com as our payment gateway and processor to securely facilitate the transfer of customer funds to our business bank accounts throughout the globe. They offer a wide range of payment methods with advanced fraud detection screening, network tokenization capabilities and transparent fee and reporting to enable us to run our business effectively.

Pros and Cons

Production Support
Modern Tech Stack
Payment Experts
Problem Solving
Platform Enhancements

Wider range of local payment methods available
More domestic settlement locations supported
Dashboard improvements to allow for more detailed data analysis

Return on Investment

1% fee reduction compared to other processors
5% payment acceptance improvement
Reduced time to market by 30% in new countries

Checkout.com Global Solution

Checkout.com has been instrumental in providing us with advice and guidance on the most popular payment methods used in a particular region. Their vast knowledge and experience has allowed us to work with them as payment partners and experts to advice us on the best way to maximize order conversion in new markets by ensuring we have the right payment methods setup for customers in that particular region. Understanding customer needs, behaviors and preferences is key to success when launching an ecommerce site in a new region, without their help we would certainly not have been as successful.

Support Rating

Deep knowledge and awareness of the payment domain, supportive and helpful in guiding us through our various new implementations. Our customer account manager and technical support lead always ensure we are following regulations and adhering to best practices when it comes to enabling new payment capabilities for customers in our business across the globe.

Alternatives Considered

Visa Acceptance Solutions (CyberSource), Worldline Global Collect, 2C2P and Windcave

We selected Checkout.com for their vast payment knowledge and experience as well as their global coverage and variety of payment methods supported. We also chose them for their very prompt production support and customer engagement, they stood out above other vendors we have worked with in the past in terms of their speed and effective problem solving.

Key Insights

Do you think Checkout.com delivers good value for the price?

Yes

Are you happy with Checkout.com's feature set?

Yes

Did Checkout.com live up to sales and marketing promises?

Yes

Did implementation of Checkout.com go as expected?

Yes

Would you buy Checkout.com again?

Yes

Likelihood to Recommend

Checkout.com is an excellent payment provider and partner to our business. They provide timely, effective production support and help us solve for our business' specific payment challenges. They are friendly and easy to partner with and offer expert advice on how to best setup our ecosystem to run efficient operations. They are always looking to improve their platform and take customer feedback seriously to provide a great service.

Expert Payment Technology, Support & Partnership

Overall Satisfaction with Checkout.com