Overall Satisfaction with CheetahMail
We are using CheetahMail as our email platform for all promotional and transactional email programs. We are a full-service client of CheetahMail. Our account team does the set-up of our email program, pulls segmentation lists based on our direction and reporting of our promotional email campaigns. They also provide recommendations on improved customer contact strategies, re-engagement and overall best practices.
- They offer a best-in-class view of the customer email experience - through all levels of a customer journey.
- Our account team has taken the time to dedicate to our brand and understand our goals and objectives. They tailor recommendations to what is best for our unique customer experience.
- The CheetahMail platform is user-friendly and is continuously going through enhancements to improve the experience.
- We could use a local account rep for in-person meetings. However, our account team does a phenomenal job at making themselves available via conference call, whenever needed.
- Increased employee efficiency
- Improved customer experience
- Improved customer segmentation + targeting