Cherwell in our service desk.
February 06, 2017
Cherwell in our service desk.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cherwell Service Management
Currently Cherwell is being used just in the service desk. This has greatly improved the effectiveness of the service in handling incidents and outages. Several other teams are starting to look at the project tracking portion of Cherwell. We aim to get all of infrastructure using this tool.
- Incident management is clear and easy to use. The business specific changes that were made, were easy to complete.
- A great web portal.
- Updates push out upon logging into the client.
- Problem management text messaging reports are not great.
- I wish Cherwell had more Mapps.
- Cherwell has proven to have a great ROI. We couldn't get off the other tool we used quick enough.
We compared many tools when we were looking for a better solution. Many of the tools that we found could work, however, Cherwell included everything that we wanted out-of-box. Many of the other tools required extra bits of software for the functions that we were looking for.