Overall Satisfaction with Cherwell Service Management
Cherwell is used within the IT department, across Service Desk, Desktop Management, IT Business Services, Information Security, Infrastructure, and Systems Administration. It tracks service requests, incidents, and changes.
- Customization - if you can think it (and have time to develop it) you can do it.
- Good ITSM solution OOTB and can be implemented quickly for most common needs.
- Good user group and customer engagement.
- Mobile app.
- Responsive design/ADA.
- Calling customer support.
- Allows us to reduce staffing.
- Automation of common requests/workflows.
Cherwell Service Management had more flexibility and could be managed by a non-programmer. Also was on-prem for security consideration.
Do you think Cherwell Service Management delivers good value for the price?
Yes
Are you happy with Cherwell Service Management's feature set?
Yes
Did Cherwell Service Management live up to sales and marketing promises?
Yes
Did implementation of Cherwell Service Management go as expected?
Yes
Would you buy Cherwell Service Management again?
Yes