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Beware! Your funds are not secure with Chime!
June 30, 2023

Beware! Your funds are not secure with Chime!

Kelly Sleger | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chime Online Banking

I had $850 stolen from my account by someone pretending to be Amazon. I gave Chime the phone number I called which was in the web as Amazon but wasn't. I fully explained what happened. Chime "investigated" for 1 day and denied my claim.
  • Security of my money
  • Security of my money
  • Security of my money
  • I am instructing my employees at 3 companies to end direct deposit with Chime
  • Nothing is good when funds aren't secure
  • This left the worst experience with a financial institution I've ever had.
There is nothing good to say. Some people get paid faster. Sone don't. But the most important thing is that if your money isn't secure, who cares when it arrives. Anyone can go in and steal your money and you won't get it back. They don't care about their customers.

Do you think Chime Online Banking delivers good value for the price?

No

Are you happy with Chime Online Banking's feature set?

No

Did Chime Online Banking live up to sales and marketing promises?

No

Did implementation of Chime Online Banking go as expected?

No

Would you buy Chime Online Banking again?

No

Only use Chime/Bancorp if you don't care about the security of your money. I was scammed by someone pretending to be Amazon when I called an 800# listed on the web. They stole $850 from my account. Chime investigated for 1 day and denied my claim. I gave them all of the information including the phone number I initially called. They don't care if you get robbed. Your money isn't secure and you won't get it back. Do not use them.

Evaluating Chime Online Banking and Competitors

Yes - I'm not going to list what other banks I used, but I'm going back to them after this horrid experience.
  • Other
At the time I thought I would get paid quicker. I didn't. But in the end that didn't matter. What mattered was that my funds were stolen and Chime refused my claim. Funds aren't secure at Chime. DO NOT USE CHIME IF YOU CARE ABOUT THE SAFETY OF YOUR FUNDS!!!
I would stay with them if they did the right thing and gave me my $850 that was stolen back.

Chime Online Banking Support

When my money was stolen from my account I was told there would be an investigation between 15-45 days. They didn't investigate at all. The next day I was denied my claim after being robbed for $850.
ProsCons
Good followup
Slow Resolution
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
None
Yes - No
Never