Chorus is Awesome!
March 31, 2021

Chorus is Awesome!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
As a new hire who joined my team a couple of months ago, Chorus is the tool I used the most throughout onboarding and during my ramp. Mostly to listen to how other sellers run their calls, position value, and handle objections. In sales, plagiarism is highly encouraged, and I have copied nearly word-for-word many talk tracks from my teammates. I like to start the day with at least one chorus call, as it helps me get in the mode and gives me ideas on how to position our product, features, and specific value. I also find it valuable to stay more 'in the moment' during my calls, as opposed to trying to take detailed notes. During calls, I write keywords from my prospects or things I want to highlight more. Then after the call, I'll listen more specifically to take notes.
  • The visual of who is talking for when and seeing how long monologues go for.
  • Ability to mute specific people when listening to a call.
  • Filtering calls by specific stage is great.
  • The layout in the call listening needs an upgrade. Ideally, if it was customizable, so I could organize what I want to see the most.
  • The analytics isn't very useful.
  • Transcript could always use improvements.
  • Reduced rep time
  • Improved quota attainment
  • Better coaching interactions
Any customer facing interactions should be be recorded with Chorus. Unless they request not to be recorded! All sales people should get over the ingratiating sound of their own voice to re listen to their own calls and be their own coach. As well, clipping calls and sending highlights to your customers/prospects is very impactful!