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Chorus.ai Review
March 31, 2021

Chorus.ai Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus.ai is great for understanding both how you are doing as a representative of your company, but also to understand what your clients/customers are actually wanting and saying.
  • Great at recording.
  • Seamlessly integrated.
  • Great functionality.
  • Seems to create a culture of micromanage-ism (not a real word but you understand).
  • Could make reps overly nervous about their speech and dialog.
  • Reduced ramp time for new reps.
  • Understanding where you can improve.
  • Great feedback options for management.
We have a lot of tools, but this fits well with Zoom and Salesforce.
Too early to say, but improving ramp time and listening to the customer to create more consumer specific products.
I have not worked with them yet, but I hear they are great.
Chorus.ai is fantastic when you are new to a company, even if you are a senior in your field. It helps analyze what you're doing right or wrong, and provides others with learnings from those rights/wrongs.