The Intensity of Cisco CloudCenter
September 19, 2018
The Intensity of Cisco CloudCenter
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco CloudCenter
Cisco CloudCenter is being used across the whole organization. The departments are using it through the application delivered to them across the entire enterprise. The main business problem it addressed was reliability. Connections are always available and the users can get to their information without difficulty. The second business problem it addressed was compatibility. It is a reliable system.
- We are able to automate deployment which has been a strength to the geographical distribution of the enterprise.
- We have been able to work with a wider variety of developer tools and haven't had to customize to fit CloudCenter.
- It is easier for us to allocate space and allow users to take advantage of the system directly with a minimum of overhead.
- The software and systems don't present a problem to us but the continued interaction with mid-level support teams and vendors can slow down implementation or correction of difficulties we experience.
- The continued overhead associated with peripheral training on systems we have purchased can cause delays.
- Language barriers sometimes show up but this, again, is due to remote middle agents that are themselves contractors of or sales agents of the main agency. It slows down communication and can introduce business difficulties.
- We have had a positive return on investment by adopting Cisco CloudCenter as the system is more mature than competitors. We have saved a lot by working with them rather than continuing to act as a defacto test location for other systems.
- We have been able to reduce the number of staff necessary to operate the system and turn them over to more profitable work.
- One negative impact we have seen is that it is difficult to map where the data is located at any specific instance.
We found that the cost advantages were greater by going with Cisco because of our present contracts and the materials and equipment we already had on hand. The reliability of the system, for us, outweighed any cost advantages we might have been realized by going with another provider. Certainly the service and support for the entire system is much better when handled by a single vendor with a good track record.