It is a good but expensive platform to tracking business performance.
January 15, 2022

It is a good but expensive platform to tracking business performance.

Pramit Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Experience Management

As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings without having to attend them and also go on with product management and project management in teams. Can also be used in marketing and online campaigns.

Pros

  • Creating a good virtual meeting background.
  • Timely notifications and integration with other software.
  • Video conferencing and making faster calls.

Cons

  • I have the best experience for the past 2yrs.
  • Virtual meetings on very clear video calls are amazing.
  • Working with real time data analytical tools.
  • Cloud based marketing and documentation.
  • Improved on work speed and efficiency by working in great and organized teams.
  • Management of customer journey in an orderly way.
  • It cuts off some people from joining or participating in a meeting.

Do you think Cisco Webex Experience Management (discontinued) delivers good value for the price?

Yes

Are you happy with Cisco Webex Experience Management (discontinued)'s feature set?

Yes

Did Cisco Webex Experience Management (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Cisco Webex Experience Management (discontinued) go as expected?

Yes

Would you buy Cisco Webex Experience Management (discontinued) again?

Yes

Suitable for communication and team engagement. Creating channels and links to join for the intended crowd. Good analytical tool by integrating with other tools for the same. They offer cloud cherry customer support which is very helpful during first trials and installation. Well supported on all systems including a flexible android phone.

Cisco Webex Experience Management (discontinued) Feature Ratings

Customer experience management
9.1
Multi-channel customer feedback collection
10
Product usage analytics
10
Customer experience dashboard
9
Customer journey mapping
9
Churn risk scoring
10
AI-powered recommendations
7
Website A/B testing
9

Comments

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