Item: Concord
Rating: 10
Author: Tiffani Peeler

Use Cases and Deployment Scope

Concord has been a great tool to streamline the process for candidate offer letters, NDAs, and any other legal documents needed. It also helps to reduce the likelihood of errors, which helps save our teams a lot of time!

Pros and Cons

User friendly
Stores templates
Clear process flow

Make it easier to find the templates from any page
Improve the search function--it's sometimes difficult to find specific documents when searching
Change back to "limited editor" and "no editing rights" when sharing documents; the new term of "viewer" makes it seem like nothing can be edited at all

Return on Investment

Increased employee efficiency; no longer required to manually create multiple offer letters/contracts
Less room for error--multiple layers of approval in an easy to follow work flow
Improved candidate experience

Alternatives Considered

Prior to Concord, we did not have a tool like this. Everything was done manually, so this has been a game changer. I was not part of the selection/approval process for any similar tools we were considering, but compared to using Microsoft Word to draft everything, this has been a huge improvement.

Key Insights

Do you think Concord delivers good value for the price?

Yes

Are you happy with Concord's feature set?

Yes

Did Concord live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Concord go as expected?

I wasn't involved with the implementation phase

Would you buy Concord again?

Yes

Other Software Used

Greenhouse, Slack, Lattice

Usability

This tool has been very easy to learn and use. I started drafting offer letters, NDAs, and other contracts the first day we onboarded. The approval process has been very easy to follow and actually improves the amount of time it takes to get things ready to sign. Very easy to use and follow.

Support Rating

I gave it a five because it was the closest to a neutral response. I have not had issues with Concord and have not had a reason to contact support, so I don't have an accurate opinion here. From my conversations with our legal team, it seems they have been able to work with the support team at Concord to get any potential issues resolved in a timely manner.

Likelihood to Recommend

For my role as a recruiter, this tool is more than sufficient. I am able to quickly draft multiple offer letters, request approval from our legal team, then share directly with candidates to sign. This provides a great, organized candidate experience. I don't necessarily have an idea of a scenario where it would be less appropriate.

What a game changer!

Overall Satisfaction with Concord