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Great product if you want visibility and efficiency in your expense tracking and controlling.
September 25, 2019

Great product if you want visibility and efficiency in your expense tracking and controlling.

Sameer Naik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Expense

Overall Satisfaction with Concur Expense

The whole company uses Concur for bookings (hotel and air), expense reporting, and Concur detect.
  • Expense Categorization
  • Expense Import
  • Expense Itemization
  • The Multi Expense items edit is not user-friendly
  • The receipts cannot be attached to individual expense items, just at header level
  • Importing new users is not intuitive
  • PIN sign-in from the app is not secure
  • Concur helps track expenses.
  • Concur helps budget per employee hierarchy.
  • Allows us to set approval limits per career level.
Concur Expense has a much better and intuitive user experience. It's easy to navigate and also easy to create new expenses, which is much better than the competitors we evaluated. SSO setup is easy and certificate management is relatively easy, as is importing new users to the system. Downtime is minimal and Concur provides online updates on those
Support tickets are handled per priority. Technical support is handled with three lines of support. If the company has multiple users required to be imported on account of an acquisition, Concur helps with data migrations. Support tickets that need code enhancements are handled on a project basis. Day to day job failure is not handled though and requires customers to activate that.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

Keeping tabs on different bookings. Assigning use limits and assigning workflows per user limits work well.
Creating a new expense is relatively easy, so is importing expenses via the app or a US Bank statement. It saves your last updates and it is easy to remove items from expense. It has a subtotaling feature that lets you know when expense items are above the limit.